• Blog
• Articles
• Books
• Training
• Consulting

Search & Content Management

• Knova Self-Service V.6: Self-Service and Support Search Solution

  Advanced Linguistics, Auto Classification, and Ontology

  by Susan Aldrich

  Knova Self-Service V.6, a solution for resolution management on customer support Web sites, incorporates a search engine that stacks up well against our self-service and support search solution evaluation framework.
  Jun. 13, 2005

  All Members

  

• Content Management Goes Back to the Future

  Content Management Is Evolving Today as Data Management Did Twenty-Five Years Ago

  by Mitchell Kramer

  What is the future of content management? Just look at data management’s past.
  May. 19, 2005

  All Members

  

• Discovering Findability Requirements from Customer Scenario Maps

  Building Your Search and Navigation Approach

  by Susan Aldrich

  Our findability requirements discovery methodology is centered on customer requirements and the customer’s perspective.
  May. 12, 2005

  Strategies

  

• How to Think About Content Management

  Confused about Content Management and Portals? Reframe Your Questions

  by Patricia Seybold

  Some tips on how to scope your content management initiative.
  May. 5, 2005

  All Members

  

• Managing Findability: Critical Core Competency

  Roles, Responsibilities, Programs, and Metrics You'll Need to Make It Easy for Audiences to Find the Right Information

  by Susan Aldrich

  How do you bring the quality, control and findability to your oceans of information? You need to invest in key roles and programs.
  Mar. 24, 2005

  Strategies

  

• Streamlining Production at the Harvard Business Review

  Just Enough XML

  by Perry McIntosh

  Harvard Business Review needed to improve the efficiency and timeliness of its derivative product production. A successful bridge between its culture of craftsmanship and automation fueled by XML proved key to its success.
  Mar. 18, 2005

  All Members

  

• RedDot Solutions for Content Management

  Providing Infrastructure for Staging and Delivering Business Information across the Web

  by Geoffrey Bock

  RedDot delivers three products: CMS for Web content management; XCMS for managing documents and workflows, and providing a workspace within an intranet; and LiveServer for personalizing content delivery to Web servers, portals, and other applications.
  Feb. 10, 2005

  All Members

  

• QCE Resolutions

  Focus on What Matters Most to Your Customers

  by Patricia Seybold

  Are you interested in providing or improving your customer experience in 2005? Then start by focusing on these five areas.
  Jan. 20, 2005

  All Members

  

• Tagging Content for Meaning

  How WGBH and HP Are Using Metadata to Incorporate Unstructured Information into Operational Activities and Customer Scenarios

  by Geoffrey Bock

  Tagging content (or, in technical terms, adding descriptive metadata to data) started out as way to dynamically format the same text differently for different purposes. Two pioneering organizations, WGBH and HP, have significant initiatives underway.
  Dec. 9, 2004

  All Members

  

• PSGroup Bulls-Eye: Self-Service and Support Search

  Which Providers Offer the Best Controls for Managing the Search Experience? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus

  by Susan Aldrich

  This Bulls-Eye is our ranking of the search management and tuning capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus.
  Dec. 2, 2004

  All Members

  

• PSGroup Bull's-Eye: Self-Service and Support Search Solutions: Best Retrieval and Results Management

  Which Providers Offer the Best Retrieval and Results Management? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus

  by Susan Aldrich

  This Bull’s-Eye is our ranking of the retrieval and results management capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus.
  Nov. 23, 2004

  All Members

  

• Interwoven at the Crossroads

  Prospects for Weaving Together Disparate Product Capabilities into an Integrated ECM Platform Offering

  by Geoffrey Bock

  Interwoven is an enterprise content management vendor at the crossroads. This month, at its recent analyst conference, Interwoven identified both its current product plans and its future directions.
  Nov. 23, 2004

  All Members

  

• Content Management Framework

  Our Revised Criteria for Evaluating and Comparing Enterprise Management Systems

  by Geoffrey Bock

  This report provides a framework with which to evaluate Enterprise Content Management Systems.
  Nov. 4, 2004

  All Members

  

• Self-Service and Support Search Solution Comparison Matrix

  EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus Compared to Our Evaluation Framework

  by Susan Aldrich

  This report presents a side-by-side comparison of seven solutions against 23 criteria identified by our Self-Service and Support Search Solution Evaluation Framework.
  Oct. 28, 2004

  All Members

  

• Primus Enterprise Search V.4 Self-Service and Support Search Solution

  Classification and Context

  by Susan Aldrich

  Primus Enterprise Search stacks up very well against our self-service and support search solution evaluation framework.
  Oct. 21, 2004

  All Members

  

• Strategic Planning for Search

  Where We Think You’ll Want to Take Search

  by Susan Aldrich

  The range of problems search engines will address, and the value of findability, will increase steadily through 2007. An acceptable level of findability requires some new investments in technology and information management tasks--plus leadership.
  Oct. 14, 2004

  All Members

  

• How to Think about Search

  Findability Factors Include Technology and Tasks

  by Susan Aldrich

  There are a lot of people who think search is terrible. We believe that the dissatisfaction reflects a focus on the wrong problem. The problem is not search. The problem is findability.
  Oct. 7, 2004

  All Members

  

• FAST Data Search V 4.0 Self-Service and Support Search Solution

  Pipelines, Information Management, and Dynamic Navigation

  by Susan Aldrich

  FAST Data Search stacks up very well against our self-service and support solution evaluation framework.
  Sep. 16, 2004

  All Members

  

• Self-Service and Support Search Solution RFP Template

  Patricia Seybold Group's Template for Preparing an RFP

  by Susan Aldrich

  You can write a great Self-Service and Support Search Solution RFP in a short time using our outline and the Self-Service and Support Search Solution Evaluation Framework, and following our guidance.
  Sep. 2, 2004

  All Members

  

• Content Management Evaluation Matrix

  A Blank Matrix to Facilitate Your Evaluation Process for Content Management Systems

  by Geoffrey Bock

  In this report, we present our blank matrix for evaluating content management systems.
  Aug. 31, 2004

  All Members