Manufacturing, Distribution, & Logistics

  • Culture Nurtures Innovation at Luck Stone

    How Values-Based Leadership Fosters Innovation in a 90-Year Old Company

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    Luck Stone is a 90-year-old rock quarrying business that has embraced values-based leadership. With a history of innovation when it comes to mining operations, now the family business is focusing on customer-inspired innovation.
    Apr. 25, 2014
    Strategies
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  • How Custom Product Design Can Spawn Customer-Centric Ecosystems

    How National Semiconductor, CustoMax, and Zazzle Built Vibrant Ecosystems

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    Three companies in different industries—CustoMax, National Semiconductor, and Zazzle—have built vibrant customer-centric ecosystems to let customers design their own products.
    Jan. 7, 2010
    Strategies
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  • Local Motors

    Reinventing the Car Industry from the Outside In

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    Local Motors is a new American car company with an innovative approach: get customers to design cars, manufacture them locally, and let customers help assemble their own cars Build-A-Bear style!
    Oct. 23, 2009
    All Members
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  • Mars Direct: Customized Candy Combats Commoditization

    Best Practices from the MIT Smart Customization Seminar 2008

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    Learn how personalized M&Ms have led to a profitable new business model. Discover how Mars Direct became an innovative “personalized expressions” company within Mars. Mars Direct’s R&D Director, Dan Michael describes the journey to-date.
    Jan. 8, 2009
    Strategies
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  • Airbus's Super Jumbo Content Challenge

    Fine-Grained Information Objects, Variants, and Layered Architecture Form the Solution

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    Airbus has developed a system that enables 1000 people to build a million pages of accurate, custom documentation for each Superjumbo aircraft it ships.
    May. 8, 2008
    All Members
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  • Landscape Forms’ Use of GE ColorXpress® Services Customer Innovation Center for a New Product Launch

    Launching a New Product Line Based on Customers’ Input

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    Landscape Forms, an industry leader for the design and manufacturing of outdoor site furniture, worked hand-in-hand with GE ColorXpress® Services Customer Innovation Center experts to help create a bold new product line.
    Sep. 28, 2006
    Strategies
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  • GE ColorXpress® Services

    Helping Customers Design Differentiated Products

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    By making it easy—and exciting—for customers to become part of the color design team, GE Plastics has created an innovative business that brings customers back time and time again.
    Sep. 21, 2006
    All Members
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  • How Visual Comfort Uses GroveSite's Collaborative Workspaces to Improve Time-to-Market

    A Small Lighting Design and Manufacturing Firm's Innovative Use of Shared Workspace

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    Byron Wilson, account manager with Visual Comfort, designer of custom residential lighting products, describes his company’s use of GroveSite collaborative workspaces.
    Aug. 3, 2006
    All Members
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  • Establishing and Nurturing a Customer-Centric Culture

    Lessons Learned from the Masters (Caterpillar Financial Services, Harrah’s Entertainment, and Lands’ End)

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    How do you build and nurture a customer-centric culture? Here are some lessons learned from three very different kinds of companies: Caterpillar Financial Services, Harrah’s Entertainment, and Lands’ End.
    May. 5, 2005
    All Members
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  • 3M Integrated Packaging Tool

    Managing the Custom Content for Labeling Manufactured Goods

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    The 3M Integrated Packing Tool is designed to ensure that manufacturers can produce the right product information for the right product packages in a timely and cost-effective manner.
    May. 13, 2004
    All Members
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  • Learning about Emergent Learning, Part 2

    Early Civilian Adopters of After Action Reviews: Shell Oil, Harvey-Davidson, Geerlings & Wade

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    How do you transform your organization into a learning organization? Shell Oil, Harley-Davidson, and Geerlings & Wade are three companies that have been early adopters in the use of After Action Reviews (AARs) to foster organizational learning.  This art
    Feb. 19, 2004
    All Members
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  • The Bekins Company

    Moving into the Future with Web Services

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    The Bekins Company has used a Web Services approach to create a virtual marketplace among its agents for tendering its home delivery.
    Nov. 27, 2002
    All Members
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  • Ford Launches the ePIM Initiative:

    Using WebSphere and MQSeries to Integrate Disparate Enterprise Applications

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    Ford Motor Company launched the enterprise Product Information Management (ePIM) initiative in 1999.
    Feb. 28, 2002
    Strategies
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  • Saving Customers’ Time: Master Customer Scenario® Design

    How National Semiconductor, Tesco, and Buzzsaw.com Use Customer Scenarios to Improve Customer Experience

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    Customer Scenario® Design is a technique that, when used well, will ultimately save your customers time and foster customer loyalty.
    Jun. 7, 2001
    All Members
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  • The Customer Revolution

    How to Thrive When Customers Are in Control

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    In The Customer Revolution, the essential truths of business today are identified: “The Internet economy is the customer economy, and the fundamental source of value in the new customer economy is customers.” In the customer economy, the depth of your customer relationships is directly proportional to the value of your business. Attracting and retaining customers will be the core competencies of successful firms. Companies will be increasingly valued based on how they build relationships with their customers and on those customers' long-term value to the company.
    Jun. 1, 2001
    All Members
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  • Bacardi Limited Leverages Groupware into Electronic Commerce

    Providing a View into the Supply/Distribution Chain

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    No Description Available
    May. 1, 1998
    Strategies
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