IT Architecture

  • Apple/IBM Enterprise MobileFirst Partnership

    Will Enterprise IT Execs & Mobile App Developers Embrace IBM’s MobileFirst iOS Offerings?

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    This partnership to support mobile devices and apps in the enterprise is significant.  IBM will sell, support, and manage iDevices and apps that can integrate into back-end systems.
    Jul. 24, 2014
    Strategies
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  • IBM’s MobileFirst “Customer Cloud” Strategy

    Will Enterprise IT Execs Entrust Their Customer Data to IBM’s Cloud & Mobile Tools?

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    How do IBM’s MobileFirst and CodeName: BlueMix PaaS initiatives help corporate information technology executives and developers? Consider using these services to develop your company’s “Customer Cloud.”
    Mar. 28, 2014
    Strategies
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  • Where Are Your Clouds? Location Matters!

    Why Your Customer Data Belongs in the Cloud and Why You Need to Control Jurisdiction

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    Companies of all sizes are taking advantage of cloud computing. A lot of customer information is hosted in clouds. But personally identifiable information needs to be housed in the customer’s home country. Customer clouds should be country-specific.
    Mar. 7, 2014
    All Members
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  • Priorities for Microsoft’s New CEO

    Focus on Cross-Platform Mobile Application Development & Customer Clouds

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    Open Letter from Patty Seybold to Satya Nadella, Microsoft’s new CEO, about what Microsoft’s strategy should be to save Microsoft’s bacon.
    Feb. 14, 2014
    All Members
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  • Cloud Computing in 2015

    End-Customers’ Priorities Will Drive Companies’ Customer Cloud Implementations

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    Customers want access to their information from anywhere and from any device. The best way to provide that access is via the cloud. By 2015, we predict that customer clouds will abound. Will you be ready?
    Dec. 13, 2013
    Strategies
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  • Why the Healthcare.gov Insurance Exchange Bombed

    Policy Makers Insisted on a Customer-Unfriendly Workflow

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    The long-awaited U.S. government Federal health insurance exchange, healthcare.gov, went live on October 1, 2013 and quickly proved impossible to use. Would-be customers were subjected to long delays. Here’s why.
    Nov. 7, 2013
    Strategies
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  • New Metaphors Spur Innovation

    How We Describe Things Impacts How We Think about Using Them

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    How do we think about computer technology? We use analogies and metaphors to describe technical approaches that are invisible and irrelevant to most technology users. But the metaphors we use limit our ability to innovate.
    Mar. 6, 2013
    All Members
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  • Profile of Lead Users in Systems Architecture

    What Can We Learn from Patty’s Pioneers that Will Help Us Identify Lead Users

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    Lead users are the people who want to design their own products and services because yours don’t fit the bill. To identify true lead users, you need to know what to look for. Use this example from info tech when you’re recruiting lead users in any domain
    Nov. 8, 2012
    All Members
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  • Will Amazon.com Emerge as a Viable Gaming Platform?

    Enabling Platform-Agnostic Social Gaming Customer Ecosystems

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    Amazon may provide the next major ecosystem for social gaming, challenging Facebook, Zynga, Apple, and Google.
    Aug. 16, 2012
    All Members
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  • What’s Happening in IT and What’s on Our Radar?

    Observations and Trends from Patty’s Pioneers’ Spring Meeting

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    Veteran, pioneering technology architects compare notes on technology trends in mobile, cloud computing, data centers, and post-social media and discuss how they approach problems such as complex decision-making, life sciences, operations, and financial services.
    May. 24, 2012
    All Members
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  • Living and Working in "the Cloud"

    How Digital Services are Reshaping Our Lives

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    Are you addicted to digital services, mobile apps, cloud computing, SaaS, social media, and digital media? Here are some things to think about before it’s too late!
    Jun. 2, 2011
    Strategies
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  • Five Reasons to Put Your Business in the Cloud

    How SaaS Is Changing Ecommerce and the Software Industry, and What You Should Do About It

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    SaaS has democratized advanced capabilities that had been available only to top tier sites, signaling a revolution in how software is consumed. Learn why SaaS is so hot. Prepare your checklist for finding the right SaaS for your company.
    Apr. 14, 2011
    Strategies
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  • 2011 in Cloud Computing: The Empire Strikes Back!

    Patty's Pioneers' Predictions for 2011

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    "Cloud" is becoming the default design center for the enterprise and, as such, is the biggest migration exercise ever, bigger than the Y2K.
    Jan. 6, 2011
    All Members
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  • The Adobe/Apple War

    Jon Seybold, Father of Desktop Publishing, Comments on the Apple/Adobe Feud

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    The father of desktop publishing, Jonathan Seybold, offers his personal perspective on the early relationship between Adobe and Apple, starting in the late 1970s.
    Apr. 20, 2010
    All Members
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  • IBM's Enterprise Content Management Strategy: Bigger than ERP?

    Broader and Deeper; Redefines Both Content and Management

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    IBM's Enterprise Content Management (ECM) strategy is big—very big. And that’s good news for customers.
    Nov. 25, 2009
    Technologies
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  • Comparing Deployment Options for CX Apps

    On-Premise, Hosted Single-Tenant, and Hosted Multi-Tenant

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    Hosted multi-tenant deployments offer huge advantages and benefits over on-premise and hosted single-tenant deployments for CX apps. Read this report to understand how you can capture those advantages and benefits for your CX.
    Oct. 22, 2009
    Strategies
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  • Self-Service CX Performance

    Response Time and Availability for Key Customer Self-Service Activities

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    From the customers’ standpoint, the most critical performance metrics are response time and availability at the customer user interface (UI). If you can’t respond within their timeframes, then they’re going to abandon you for the competition.
    Jul. 30, 2009
    Strategies
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  • Are We Entering a Golden Age of IT?

    How Pioneering Technology Architects View the Current Business Challenges and IT Opportunities

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    How do you leap ahead even in harsh economic times? Here are some tips from seasoned IT architects.
    Nov. 13, 2008
    All Members
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  • Service Discovery Using Customer Scenario Mapping

    Building Your Services Catalog

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    In this report, we share our Service Discovery Methodology, which helps organizations define the right services for their service-oriented architecture.
    Sep. 4, 2008
    All Members
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  • Airbus's Super Jumbo Content Challenge

    Fine-Grained Information Objects, Variants, and Layered Architecture Form the Solution

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    Airbus has developed a system that enables 1000 people to build a million pages of accurate, custom documentation for each Superjumbo aircraft it ships.
    May. 8, 2008
    All Members
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