Search & Content Management

  • Virtual Assistant Update

    Technologies, Products, Suppliers, Customers, Markets

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    What's hot in customer service? Virtual Assistants extend customer self-service options by providing accurate answers to context-rich questions that customers have. Today's virtual agents are omni-channel: they can be accessed via smartphone, regular phone, web, or texting. Here is an update covering 2017 market leading virtual assistants from [24]7, Creative Virtual, IBM, Next IT, and Nuance.
    Jun. 23, 2017
    Technologies
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  • Microsoft: Competitive in Customer Service

    Microsoft Now has a Serious Customer Service Offering: Dynamics 365 for Customer Service

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    Here's an overview of Microsoft's latest customer service offering: Dynamics 365 Customer Service. It can be deployed in-house or in the cloud.  It is only appropriate for enterprise accounts and large non-profits. Microsoft does not yet offer a competitive SMB offering for customer service.
    Dec. 5, 2016
    All Members
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  • Nuance Nina

    Virtual Assistants that Deliver Answers and Perform Actions

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    Nina Mobile and Nina Web, the virtual assistant offerings from Nuance, can deliver personalized answers to customers’ questions and perform actions for individual customers in speech or text in 43 languages on desktops, laptops, and mobile devices. This 46-page report evaluates Nina against our Evaluation Framework for Customer Service Software,
    Nov. 21, 2015
    All Members
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  • DuckDuckGo Respects Our Privacy

    Fast, Simple Search with an Open Customer-Friendly Ecosystem

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    People who are concerned about online privacy are switching to search engine DuckDuckGo. Users are pleasantly surprised by, and engaged in, its rapid evolution.
    Jun. 28, 2013
    All Members
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  • Content Curation Evaluation Framework, Version 3

    What to Consider When Evaluating Content Curation Platforms for Marketing

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    Content curation enables marketers to associate a brand with the best thinking on an issue, monitor competitor activity, facilitate social media engagement, and foster community.
    Sep. 8, 2011
    All Members
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  • Five Reasons to Put Your Business in the Cloud

    How SaaS Is Changing Ecommerce and the Software Industry, and What You Should Do About It

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    SaaS has democratized advanced capabilities that had been available only to top tier sites, signaling a revolution in how software is consumed. Learn why SaaS is so hot. Prepare your checklist for finding the right SaaS for your company.
    Apr. 14, 2011
    Strategies
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  • Side-by-Side Comparison of Six Recommendations Solutions

    Spreadsheet Lays Out Vendor Performance from Avail, Baynote, Certona, Loomia, Omniture, and RichRelevance against Our Detailed Requirements

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    Our side-by-side comparison spreadsheet analyzes six leading recommendations solutions.
    Nov. 11, 2010
    Technologies
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  • IntelliResponse Answer Suite 6.0

    Delivering "One Right Answer" to Customers' Questions

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    IntelliResponse Answer Suite can deliver a single result, the “One Right Answer,” to the search queries that represent any and every customer service question; consider this offering as the front door for your customer service experience.
    Oct. 21, 2010
    All Members
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  • Baynote Collective Intelligence Platform and Recommendation Applications

    Automated Recommendations, Search, and Navigation for Multiple Industries

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    If you are in retail or B2B ecommerce, publishing, telecommunications, travel, media, healthcare, high-tech, consumer packaged goods, or manufacturing, Baynote’s recommendation solutions should be on your short list.
    Jul. 8, 2010
    Technologies
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  • Avail Intelligence Behavioral Merchandising

    Platform Automates Merchandising, Recommendations, Social Search

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    If you are in retail or B2B ecommerce, Avail Behavioral Merchandising should be on your short list. Avail Intelligence’s solution, among the most mature on the market, with unique support for collaborative merchandising and strong client care.
    May. 13, 2010
    Technologies
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  • Omniture Recommendations

    Integration with Powerful Omniture Marketing Suite

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    If you are in ecommerce, publishing, or advertising, Omniture Recommendations should be on your short list. Omniture’s marketing suite is very strong, with a scalable hosting infrastructure, and Omniture’s client care support marketers cross channel.
    Apr. 1, 2010
    Technologies
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  • Recommendation Evaluation Framework, Version 1

    Evaluating Recommendation Engines, Platforms or Services

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    Recommendations are hot, solving problems from order size to search to personalization. We identify the key criteria for selecting a recommendation solution.
    Jan. 7, 2010
    All Members
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  • IBM's Enterprise Content Management Strategy: Bigger than ERP?

    Broader and Deeper; Redefines Both Content and Management

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    IBM's Enterprise Content Management (ECM) strategy is big—very big. And that’s good news for customers.
    Nov. 25, 2009
    Technologies
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  • Search Product and Company Update 2H2008

    Surprisingly Successful Second Half Caps Economic Challenge of 2008

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    Despite the U.S. recession, the search vendors on my watch list performed quite well during the first half.
    Apr. 16, 2009
    All Members
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  • Ecommerce Search Evaluation: Omniture Merchandising

    Ecommerce Search, Merchandising, and Marketing

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    Omniture Merchandising provides a very strong search, navigation, marketing, and merchandising platform for retailers, that should be on your short list.
    Mar. 5, 2009
    All Members
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  • Search Product and Company Update 1H 2008

    Impressive First Half Begins a Potentially Painful 2008

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    Despite the U.S. recession, the search vendors on my watch list performed quite well during the first half.
    Dec. 4, 2008
    All Members
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  • Ecommerce Search Evaluation: Mercado Ignition

    User Interface, Ecommerce Search, Merchandising, and Marketing

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    With Ignition, Mercado creates an environment that streamlines the efforts of shoppers and merchandisers. Retailers must consider Ignition at the top of their choices for search and merchandising.
    Sep. 18, 2008
    All Members
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  • Ecommerce Search Planning and Evaluation Framework, Version 1

    How to Plan and Select Search, Navigation, and Discovery Solutions for Ecommerce Web Sites

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    Here is everything you need to know in order to plan, select, and manage ecommerce search, navigation, and discovery.
    Aug. 28, 2008
    All Members
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  • PSGroup Bull's-Eye: Ecommerce Search Solutions

    Featuring Celebros, Endeca, Fredhopper, Mercado, and SLI Systems

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    We compare five leading ecommerce search offerings against our 230 evaluation criteria, to pick the leader.
    Jul. 24, 2008
    Strategies
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  • End-to-End Search Marketing and Customer Experience

    Summary of Survey Results

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    Making the most of your search opportunity isn’t simple, but there are steps you can take to optimize your customers’ search experience and reap increased and more profitable revenue as a result.
    Jun. 26, 2008
    Strategies
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