Technology Innovation

  • Building an Innovation Culture

    Learnings and Take-Aways from Patty’s Pioneers – Fall 2014 Meeting

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    For over 20 years, Patty Seybold has gathered a group of “Pioneers” with amazing track records in creating new platforms, products, and businesses. Here are practices they have in common that you can adopt to achieve similar success.
    Sep. 25, 2014
    All Members
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  • Can a Contest Improve the “Production of Health”?

    How Esther Dyson Is Using the Way to Wellville Challenge to Promote Collaborative Innovation

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    The Way to Wellville is a community health innovation contest among five communities in the U.S. The towns will have five years to dramatically improve health outcomes by focusing on the determinants of health, rather than on the treatment of disease.
    May. 9, 2014
    All Members
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  • 25 Years of Training Young Innovators

    Your Next Hires? FIRST Inspires Young People to Invent and Innovate in Team Co-Opetition

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    FIRST is a nonprofit that offers a proven approach to team-based innovation. Its innovation framework has been refined over 25 years, with kids from 6 to 18, from 80 countries. Why not try it in your organization?
    Apr. 10, 2014
    All Members
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  • Priorities for Microsoft’s New CEO

    Focus on Cross-Platform Mobile Application Development & Customer Clouds

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    Open Letter from Patty Seybold to Satya Nadella, Microsoft’s new CEO, about what Microsoft’s strategy should be to save Microsoft’s bacon.
    Feb. 14, 2014
    All Members
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  • Robocalls: Annoying and Illegal

    Avoid This Customer-Unfriendly Practice Except for Appointment Reminders

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    So, how annoying are those automated marketing calls that interrupt you at dinner time? And they aren’t only annoying, they’re illegal. Still robocalling, as it is called, is proliferating. What can you do about it?
    Nov. 14, 2013
    All Members
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  • Doug Engelbart’s Design for High Performance Innovative Organizations

    Change Your Organization’s Nervous System

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    Doug Engelbart's legacy is much more than "the mouse." He designed and refined a new organizational nervous system for the 21st century.
    Jul. 17, 2013
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  • Will Klarna Become a Major Player?

    Invoicing for Consumers Who Want to Pay After Receipt of Goods

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    Klarna is a deferred payment solution that lets online shoppers buy now and pay within 14 days. Klarna boosts conversion rates by removing consumers’ fear of online transactions. And Klarna removes the risk of fraud for online merchants.
    Mar. 14, 2013
    Strategies
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  • New Metaphors Spur Innovation

    How We Describe Things Impacts How We Think about Using Them

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    How do we think about computer technology? We use analogies and metaphors to describe technical approaches that are invisible and irrelevant to most technology users. But the metaphors we use limit our ability to innovate.
    Mar. 6, 2013
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  • Amazon Takes on Apple in Digital Music

    Combined CDs and AutoRip Make Amazon Cloud Player More Enticing

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    Amazon’s AutoRip feature surprised and delighted some customers and annoyed others. We like the fact that we now have digital access to MP3 files of the music we bought on CDs for free and without doing anything!
    Jan. 24, 2013
    All Members
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  • Profile of Lead Users in Systems Architecture

    What Can We Learn from Patty’s Pioneers that Will Help Us Identify Lead Users

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    Lead users are the people who want to design their own products and services because yours don’t fit the bill. To identify true lead users, you need to know what to look for. Use this example from info tech when you’re recruiting lead users in any domain
    Nov. 8, 2012
    All Members
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  • Alaska Airlines’ Evolves Its Mobile Strategy

    Catering to Frequent Flyers Pays Off

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    Alaska Airlines has been delivering mobile apps since 2010. They chose to focus first on the functions needed for “day of travel” rather than online booking.
    Aug. 3, 2012
    Strategies
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  • Managing Customer Innovation at Alaska Airlines

    Alaska Airlines Combines Customer Innovation with E-Commerce & Mobile

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    As Managing Director, AlaskaAir.com and Customer Innovation, Curtis Kopf combines ecommerce, mobile, and customer innovation in a single role focusing on giving information and control to customers in the areas of their lives they care about the most.
    May. 31, 2012
    Strategies
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  • Developing Applications to Improve Customer Experience

    Bridging the Arbitrary Product Line and Channel Silos that Drive Your Customers Crazy

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    Customers are annoyed when they don’t encounter a seamless experience as they interact across touchpoints or product lines. Learn how to approach developing applications that are seamless for customer, partners, and employees.
    Oct. 13, 2011
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  • America's First Responders Need Your Help!

    Support Legislation that Would Allocate the D Block Spectrum to Public Safety!

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    A white paper published by the Public Safety Alliance describing why the U.S. Congress should support legislation to allocate wireless spectrum to public safety.
    Sep. 1, 2011
    All Members
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  • Thoughts on Innovation

    How a World-Class Inventor and Innovator Thinks About Innovation

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    What can you learn from a true innovator? A lot! Olof Söderblom, a world-class innovator whose inventions, such as Token Ring networking, have transformed industries, presents his thoughts on invention and innovation.
    Jun. 9, 2011
    All Members
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  • Living and Working in "the Cloud"

    How Digital Services are Reshaping Our Lives

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    Are you addicted to digital services, mobile apps, cloud computing, SaaS, social media, and digital media? Here are some things to think about before it’s too late!
    Jun. 2, 2011
    Strategies
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  • Toward Boosting Our Collective IQ: A Knowledge-Centric Approach

    A Selection of Writings by Douglas C. Engelbart

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    Adaptations on seminal reports from Dr. Doug Engelbart on his vision of a dynamic knowledge ecosystem and how it boosts the Collective IQ. Updates by Christina Engelbart on what is still to be accomplished.
    Mar. 10, 2011
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  • 2011 in Cloud Computing: The Empire Strikes Back!

    Patty's Pioneers' Predictions for 2011

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    "Cloud" is becoming the default design center for the enterprise and, as such, is the biggest migration exercise ever, bigger than the Y2K.
    Jan. 6, 2011
    All Members
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  • Apple's Amazing Comeback

    How Apple Catapulted Beyond Microsoft, Google, Dell, Sony, IBM, Amazon, and HP in the Hearts and Minds of Customers

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    How did Apple become one of the most valuable companies in the world, surpassing Google, Microsoft, Wal-Mart, Disney et al?
    Sep. 30, 2010
    All Members
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  • The Adobe/Apple War

    Jon Seybold, Father of Desktop Publishing, Comments on the Apple/Adobe Feud

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    The father of desktop publishing, Jonathan Seybold, offers his personal perspective on the early relationship between Adobe and Apple, starting in the late 1970s.
    Apr. 20, 2010
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