Business Innovation
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Looking for Business Architects?
Check Out Your Ebusiness Leader
by Patricia SeyboldEbusiness visionaries are the true business architects of the 21st century. They invest now in the core services that will be required to both deliver immediate value to customers and partners and support the way the business will operate in the future. -
Netflix.com Wins Patent on Business Methods
Turning Customers' Moments of Truth into a Sustainable Business Advantage
by Patricia SeyboldWe think that Netflix deserved to receive a patent for its innovative approach to renting DVDs (or videogames, or music). Why? The company has demonstrated that it understands its customers’ critical “moments of truth,” and has designed a business model -
The Customer Revolution
How to Thrive When Customers Are in Control
by Patricia SeyboldIn The Customer Revolution, the essential truths of business today are identified: “The Internet economy is the customer economy, and the fundamental source of value in the new customer economy is customers.” In the customer economy, the depth of your customer relationships is directly proportional to the value of your business. Attracting and retaining customers will be the core competencies of successful firms. Companies will be increasingly valued based on how they build relationships with their customers and on those customers' long-term value to the company. -
Doug Engelbart’s Design for Knowledge-Based Organizations—Part 2
Co-Evolution of Organizations and Technology
by Patricia SeyboldThis companion to my 90-minute interview of Doug Engelbart, Together We Can Get There, focuses on his implementation of Bootstrapping: He describes how to unleash innovation and continuous improvement in your organization. -
Doug Engelbart’s Design for Knowledge-Based Organizations—Part 1
Required Technology: Open Hyperdocument Systems
by Patricia SeyboldAn overview of Doug Engelbart’s design principles for an Open Hyperdocument System. Why a new form of collaborative knowledge sharing is needed and what its characteristics should be.
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