Consultant in customer-led innovation and customer experience for over 30 years. Yikes!

Author of several books on said topics.

Interested in hearing stories about customer-centric stuff, great new products and services, citizens in action, kids who are transforming their worlds, any new customer-centric initiatives, crowdsourced and open sourced services.

Latest interest: customer ecosystems: how do we design and nurture entire multi-party/multi-stakeholder ecosystems that are aligned around the things that customers care the most about?